Welcome to the Hong Kong International Arbitration Centre's (HKIAC) .hk domain name dispute resolution website.

As of 1st June, 2001, the HKIAC is the sole provider of dispute resolution services in regards to .hk domain names, having been appointed for such purpose by the Hong Kong Domain Name Registration Company Limited (HKDNR). Mandatory final and binding arbitration is the method chosen by HKDNR for the purpose of resolving disputes in regards to .hk domain names. The arbitration process for purposes of .hk domain name disputes will essentially be based only on the documents provided by the parties with an in-person hearing occurring only in exceptional cases.

Two categories of .hk domain names, Commercial and Individual, are provided by the HKDNR. To establish the framework for the .hk Commercial domain name dispute resolution mechanism, the HKDNR has published its HKDNR Domain Name Dispute Resolution Policy and its corresponding HKDNR Domain Name Dispute Resolution Policy Rules of Procedure, and the HKIAC has published its HKIAC Domain Name Dispute Supplemental Rules.

As for the .hk Individual domain name, the dispute resolution services are governed by HKDNR Domain Name Dispute Resolution Policy - Individual Domain Name and HKDNR Domain Name dispute Resolution Policy - Individual Domain Name Rules of Procedure, both approved for implementation by the HKDNR on 21 February 2003, as well as the HKIAC Supplemental Rules to the HKDNR Domain Name Dispute Resolution Policy - Individual Domain Name, adopted by the HKIAC with effect from 21 February 2003.

A fully web based on-line .hk Commercial doman name dispute resolution system has been developed by the Hong Kong International Arbitration Centre with technology powered and supported by Tradelink Electronic Commerce Ltd. which facilitates the handling of domain name dispute cases. Parties are urged to use this system as it will greatly enhance the management of the domain name dispute resolution process. To go to the web-based on line domain name dispute resolution system click here.

In addition, an on-line .hk domain name dispute resolution system has been newly developed by the HKIAC, with technology supported by the Tradelink Electronic Commerce Ltd., to facilitate parties to handle their domain name dispute cases by means of a sophisticated web-based system. If parties would like to handle their cases off-line, submission by post and fax would also be welcomed. The necessary forms needed to file a Complaint and to file a Response can be downloaded by clicking on "Download Forms" above.

In order to be of further assistance there is a Flow Chart of Proceedings showing the various stages of a .hk domain name arbitration proceeding, as well as a series of Frequently Asked Questions (FAQ's) and answers thereto, which hopefully will be useful to you. We intend to provide additional FAQ's from time to time.

Please browse for the information you are looking for on our graphic oriented pages or, if you prefer, in text form by clicking on 'Text Version' above.

If you have any questions or comments, please do not hesitate to communicate with our Domain Name Case Administrator by e-mail, fax or phone at the e-mail address and numbers provided on this site.

HKIAC looks forward to being of service to you.